Customer service

Do you have questions about Seutu+ lines or tickets? You will find answers to many questions related to the use of the service on the Frequently Asked Questions page.

You can also visit us at our Seutu+ service points maintained by municipalities. At the service point, you can, for example, get a travel card base. Find your nearest service point on the Service Points page.

Traficom’s customer service, tel. 029 5345 122, answers the most common questions about Seutu+ and forwards inquiries when necessary. Customer service is open on weekdays from 9 a.m. to 3 p.m.

Feedback on Seutu+ lines or tickets?

Feedback to the transport operator

If you want to give feedback about your travel experience, the easiest way is to use the Seutu+ Feedback form.

Feedback to the public transport authority (Traficom)

If you want to give feedback about service frequency, timetables, or ticketing system functionality, you can use Traficom’s Contact form.

Questions about the mobile app?

For questions related to the Seutu+ Mobile application, please contact PayIQ support.
PayIQ contact details
[email protected]
p. 010 419 2222

Timetables

You can find timetable information on the Journey Planner and on the Timetables page, as well as in the Seutu+ mobile app.

Lost property

Lost property is handed over to transport operators, and you can inquire about it directly from them. Contact details and routes can be found on the Transport operators page.