Customer service
If you have any questions about using the Seutu+ service, this page will give you the information you need to find the best place to get answers to your questions.
Frequently asked questions
You can find answers to many of your questions about using the Seutu+ service on the Frequently Asked Questions page
Timetables and routes
On the Timetables page you will find timetables by line and stop. You can also see the routes of the different lines on the map.
The Journey planner is the easiest way to find the most suitable line between your starting point and your destination.
You can also find the route guide and timetables in the Seutu+ Mobile app under Map.
For more detailed information on routes and timetables, please contact the operators of the Seutu+ service, whose contact details can be found on the Operators page
Late bus or other feedback
The easiest way to send us feedback on issues such as timetables and routes or buses is to use the Feedback Form.
What to do if you have bought the wrong ticket?
If you have accidentally bought the wrong ticket, you can cancel your purchase if the ticket or card has not been used.
If the ticket was purchased using the mobile app,
please contact the Seutu+ Mobile App Customer Service.
[email protected]
p. 010419 2222
If the ticket was purchased in a car or at a service point,
contact Seutu+ Customer Service.
[email protected]
p. 0295 020 600 arkipäivinä klo 9-15 (pvm/mpm)
If the card has been loaded in the car and you immediately notice that the wrong product has been loaded on the card, you can cancel the loading immediately.
Purchase of travel cards
The easiest way to get a travel card is at a Seutu+ service point. You can find the nearest service point on the Service Points page.
Questions about the mobile app?
For questions related to the Seutu+ Mobile application, please contact PayIQ support.
PayIQ contact information
[email protected]
p. 010419 2222
School transport subsidy
The purpose of the school transport subsidy is to provide compensation for the cost of travelling to and from school. It is available to students in upper secondary level educational institutions, including upper secondary schools and institutes of vocational education. More information on the Kela website.
Lost and found
Lost property is taken over by the operators and you can ask the operators directly about it. Contact details and routes can be found on the Operators page.