Frequently asked questions

General

Seutu+ is a regional bus ticket product for the areas of Varsinais-Suomi and Satakunta. The ticket selection includes a season ticket, a school transport subsidy ticket, a serial ticket (for certain routes), and a day ticket (for certain routes). Single tickets are also naturally sold on buses.

With the Seutu+ Season ticket, you can travel easily on all lines within the validity area. The Seutu+ Season ticket is valid for 30 days from the time of purchase. You can buy the Seutu+ Season ticket for your chosen validity area and travel on all routes within that area. Detailed information about the validity areas and routes can be found on the Tickets and fares page. You can use the Seutu+ Season ticket with the mobile application or a travel card.

The Seutu+ Serual ticket includes 10 separate regional trips. The serial ticket can be purchased for certain validity areas. Detailed information about the validity areas and routes can be found on the Tickets and fares page.

The Seutu+ Day Ticket allows travel on the selected line for one day. The day ticket is available for the Turku-Kemiönsaari (Day Ticket Kemiönsaari) and Turku-Parainen (Day Ticket Parainen) lines.

With the Seutu+ Season ticket, you can conveniently travel on all routes within your chosen Seutu+ validity area.

With the Seutu+ Serial Ticket, you can travel on the routes within your chosen Seutu+ validity area. The series ticket is not available for all validity areas.

See detailed validity areas and routes on the Tickets and fares page.

You can purchase the Seutu+ Season ticket, Serial ticket, and School transport subsidy ticket via the Seutu+ mobile application. If you want to use the tickets with a travel card, you can pick up the card from a Seutu+ service point or order it by mail to your home. The travel card can be topped up on the seutuplus.fi website’s Top up your card -service, at any service point, or on the bus.

The Seutu+ Day Ticket can only be purchased via the mobile application.

You can buy a single ticket on the bus. You can pay with cash, a bank card, or common credit cards such as Visa and Mastercard. The single ticket cannot be purchased in advance.

Prices

You can find the prices of the Seutu+ tickects on the Price list page.

The Seutu+ mobile app is free to download, and the Seutu+ travel card can be currently obtained free of charge from any participating service point.

The price of Seutu+ is the same for all passengers and no discounts are granted for different age or discount groups.

Single tickets for children (ages 4-11) are 50% cheaper than the equivalent adult tickets.

Yes, they can. See more under the School transport subsidy ticket section.

Tickets and payment

You can top up your Seutu+ travel card on the Seutu+ service page, on the mobile app, at service points or, with certain restrictions, on the bus too (check with the driver).

The School transport subsidy ticket can not be topped up on the bus.

The Seutu+ mobile app ticket can only be topped up in the app.

On Seutu+ lines, you can pay with debit cards and most common credit cards such as Visa and Mastercard.

You can top up one set of 10 trips in the queue for the Seutu+ Serial ticket.

You can top up one season in the queue for the Seutu+ Season ticket and the School transport subsidy ticket.

The Seutu+ season ticket, serial ticket and School transport subsidy ticketcan also be purchased as a Seutu+ travel card. You can get your card from service points or order it to your house by mail from the Seutu+ service page.

Seutu+ Day Ticket can only be purchased via the mobile application.

As a rule, you can also top up your card in cash. Some service points only accept card payment (e.g., Parainen service point).

You can purchase a Seutu+ season ticket with a standard payment commitment form at a service point. The standard payment commitment form is supplied with the payment commitment by the grantor of the commitment.

Period of validity

A Seutu+ season ticket is valid for 30 days. Its period of validity begins on the date that it is added to your card or app. The validity of the travel card is presented in the format dd.mm.yyyy at 4:00. The period of validity of all cards expires at 4:00. The validity indicates the actual period of validity of the card, i.e., the season is still valid for night traffic that takes place the next day.

The Seutu+ serial ticket covers 10 single regional journeys. You must use the journeys within a year of purchase.

The Seutu+ Day Ticket is valid for one day from the time of purchase.

You can see the validity of the Seutu+ mobile app ticket in the Seutu+ mobile app.

You can check the validity of the ticket on the Seutu+ travel card on the Seutu+ service page. You can also check it at a service point.

Problematic situations

If you have already signed up for the Föli mobile app, use the same ID (email and password) to register in the Seutu+ mobile app.

If you have any other technical issues, please contact PayIQ, the provider of the mobile ticket, at [email protected] or +358 10 419 2222.

Have you purchased the correct validity area ticket? The ticket will not work if you try to validate it outside the validity area.

If you have any technical issues, please contact PayIQ, the provider of the mobile ticket, at [email protected] or +358 10 419 2222. Remember to provide the number of your travel card to speed up the process.

If you accidentally purchased the wrong ticket, you can cancel the purchase if the ticket or card has not been used.

Information required for cancellation

  • Ticket purchaser’s details (cardholder’s name for cards, email address for mobile apps)
  • Account number
  • Ticket type (which zone the ticket is valid for)
  • If the ticket was purchased on the bus, the bus number and time of purchase.

If the card is loaded on a bus and you immediately notice that the wrong product has been loaded onto the card, the load can be canceled immediately.

If the ticket was purchased with a mobile app, please contact the Seutu+ mobile app provider.
[email protected] / tel. 010 419 2222

If the ticket was purchased from a bus or service point, please report the matter to the customer service of the Finnish Transport and Communications Agency Traficom at tel. 029 534 5122. Customer service is open on weekdays from 9 a.m. to 3 p.m.

If you cannot find your card, it can be replaced. The replacement process must be done at a service point.

The card and mobile app are not connected. The mobile app cannot be used for the balance that is on your card. This means that you will need to choose between the card and the app.

Frequently asked questions about the school transport subsidy

Check Kela’s school transport subsidy page to see whether you are eligible for a school transport subsidy granted by Kela.  If you are entitled to the school transport subsidy, you can apply for it in the OmaKela e-service.

Submitting an application requires online banking credentials or a mobile certificate. You can get them from your bank or teleoperator.

If you are applying for a school transport subsidy for a Seutu+ ticket, mark ‘Waltti’ as the mode of transport on your Kela application. If, in addition to your Seutu+ journey, you need connecting trips within Föli (Turku region), Paikku (Salo), Gyyt (Rauma), or PJL (Pori) city transport, indicate Waltti as the ticket seller for both parts of the journey on the Kela application.

Information about the subsidy granted to you by Kela will be transferred to the sales channels of Seutu+ tickets electronically. This means that you will not need a paper or electronic certificate of the right to buy when purchasing your ticket. We will check what kind of subsidy you are entitled to upon purchase.

With the school transport subsidy, you can purchase a Seutu+ school transport subsidy ticket for the eligibility area where you travel to and from school. 

If you travel to school on 15 days or more per month, you are to purchase a one-month ticket. If you travel to school on 10 to 14 days per month, you are to purchase a half-month ticket. Whether you are entitled to the full subsidy or half of the full amount will be stated in the right to buy granted by Kela.

The one-month season ticket allows you to travel for 30 days from the time of purchase on the lines in the selected eligibility area. If the eligibility area includes city transport services (Föli, Paikku, Gyyt or PJL), they can also be used for 30 days.

The half-month season ticket provides you with 28 journeys within 30 days from the time of purchase on the lines in the selected eligibility area. If the eligibility area includes city transport services (Föli, Paikku, Gyyt or PJL), they can also be used on the days you are travelling.

You can purchase a school transport subsidy ticket conveniently in the Seutu+ mobile app. The app will offer suitable tickets based on your home municipality which has been entered in the customer data. If you need to change your home municipality, contact a service point or send a message via the feedback form on the seutuplus.fi website.

Purchasing the ticket requires verifying your identity to confirm the right to buy.

In the mobile app, there is a QR code that functions as the ticket. If the eligibility area of the ticket also includes journeys in the Föli-, Paikku-, or PJL area, there are several QR codes – one for regional journeys and one for city transport journeys.

The validity of the ticket starts from the time of purchase. Do not purchase the ticket in advance for this reason.

Some Seutu+ Season tickets include connecting trips within city transport. On the website under Tickets and Prices/Season Ticket, you can check which tickets also allow travel within city transport (Föli, Paikku, Gyyt, PJL).

  1. Download the free Seutu+ app on your phone from the app store.
  2. Add your user information. Note! The selected home municipality affects which tickets the app will offer.
  3. Open the app on your phone and go to ‘Shop’ (Kauppa).
  4. Select ‘School transport subsidy’ (Koulumatkatuki).
  5. Select ‘Season ticket for mobile phone’ (Kausilippu matkapuhelimeen).
  6. Select the one-month or half-month ticket that suits your travel needs + ‘Purchase’ (Osta)
  7. You will need online banking credentials or a mobile certificate for strong identification.
  8. The Seutu+ app will offer a Kela-subsidised ticket or one subject to a copayment. It will also show whether a one-month or half-month ticket is available. ‘Accept purchase’ (Hyväksy osto).
  9. You now have a ticket.

The next time you are topping up your season ticket, select ‘School transport subsidy’ (Koulumatkatuki) after going to ‘Shop’ (Kauppa).

The school transport subsidy ticket can also be purchased for a travel card. The travel card can be picked up from any Seutu+ service point or ordered by mail to your home through the seutuplus.fi service website. When visiting the service point, clearly request the school transport subsidy ticket.

The travel card can be topped up through the service on the seutuplus.fi website. In the topping up service, select ‘Kela school transport subsidy tickets’. Using the topping up service requires identification, and the purchase right is verified during the identification process. The card can also be topped up at the service point, where the buyer’s identity is checked (bring an official ID card or passport, driver’s license, or a photo Kela card) to verify the valid purchase right.

Note! The school transport subsidy ticket cannot be topped up on the bus because the fare system does not show the student’s purchase right.

The validity of the ticket purchased for the travel card starts from the time of purchase. Do not purchase the ticket in advance for this reason. An already purchased school transport subsidy ticket cannot be canceled.

On regional transport vehicles, show your Seutu+ travel card or the QR code in the Seutu+ mobile app to the reader marked with a Seutu+ sticker. If there is no sticker, ask the driver which reader to use for a regional transport ticket.

In the case of a connection or transfer journey in the Turku region using Föli city transport services, show your card/QR code to the Föli reader.

If you have purchased a Seutu+ season ticket, you can buy the next season ticket in advance. The validity of the season ticket bought in advance will start immediately after the previous ticket expires.

You can see the validity period of your ticket in the Seutu+ mobile app.

The validity of a season ticket on a Seutu+ travel card can be checked on the seutuplus.fi service website or at a service point.

A parent can buy a Seutu+ travel card for a child under the age of 18 and top it up on their behalf at a service point. The student’s personal identity code is required to top up a subsidised ticket, so it would be good to have the student’s ID with you.

Buying and topping up a card on behalf of an adult student is only possible with a power of attorney. The power of attorney must state its purpose, the full name and personal identity code of the student, and the full name and personal identity code of the authorised person. The power of attorney must include its period of validity and it must be signed by the person granting the power of attorney.

If you travel to school on 15 days or more per month, you are to purchase a one-month ticket. If you travel to school on 10 to 14 days per month, you are to purchase a half-month ticket. Whether you are entitled to the one-month or half-month subsidy will be stated in the right to buy granted by Kela.

If you are not entitled to a free ticket, you will pay a copayment for the ticket. The copayment amount is EUR 43 for a one-month ticket and EUR 21.50 for a half-month ticket.

A school transport subsidy ticket is personal, which means that you can only use the ticket yourself and cannot give it to anyone else.

In cases of misuse of the ticket, the right to use the subsidised ticket will be terminated.

The Seutu+ service points are listed on the website under Service points.